This Refund and Returns Policy applies to all products purchased from DIYCupboards.com.

Returns

We accept returns on defective products only, where the defect is reported within 7 days of receiving the item.

To be eligible for a return, the product must be:

• In the original packaging
• Unused (other than the reported defect)
• Accompanied by proof of purchase

We do not accept non-defective returns (change of mind, customer ordering error, etc.).

How to request a return

To start a return, contact us within 7 days of receiving your order, including your order number, a description of the defect, and photos of the issue. We will respond within 2 business days with next steps.

Return shipping

Return shipping costs are paid by the customer. We recommend using a trackable shipping service to ensure the item reaches us safely.

Refunds

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 7-10 business days.

Damage during delivery

If your order arrives damaged, please report it within 48 hours of delivery, with photos of the damage and packaging. We will arrange a replacement or refund.

Questions

For any questions about this policy, please contact us via the website.