Terms and Conditions


Introduction

Welcome to DiyCupboards.com, your one stop shop for your DIY kitchen and bedroom projects. Our online catalogue is stocked with top quality units manufactured from A-grade board.

This internet website (“Website”) is owned by Knock-d Trade 37 CC (“DiyCupboards.com”). The parties to these terms and conditions are you and DiyCupboards.com.

Kindly note that DiyCupboards.com reserves the right to amend or replace these terms and conditions from time to time. You are only granted a limited right to access and make personal use of this Website. This right does not permit you to reproduce, distribute, sell, modify, prepare derivative products based on, or otherwise use the content of this Website, or any portion thereof, for any public or commercial purpose, without the prior written consent of DiyCupboards.com, or as provided for in these terms and conditions. By accessing this Website you agree to be bound by and to adhere to the terms and conditions.

This Website is hosted, controlled and operated from the Republic of South Africa. These terms and conditions and your use of the Website shall therefore be governed by the laws of the Republic of South Africa.

You hereby consent to the exclusive jurisdiction of the High Courts in the Republic of South Africa in respect any disputes arising out of your use of this Website or in respect of these terms and conditions.

Company Information

This Website is hosted and managed in the Republic of South Africa and is owned by DiyCupboards.com of 66 Willow Street, Stikland Industrial, Bellville, 7530, South Africa (telephone: +27 (0)21 945 4421; website: https://diycupboards.com; email: info@diycupboards.com ).

Disclaimer

This Website is provided by DiyCupboards.com “as is” and DiyCupboards.com makes no representations or warranties of any nature, express or implied, as to the operation of this Website or content thereof.

THE USE OF THIS WEBSITE IS ENTIRELY AT YOUR OWN RISK.
DiyCupboards.com does not warrant that the content published on this Website is truthful, reliable, free from errors or omissions or that the service will be uninterrupted.

Prices are correct (errors and omissions excepted) as at time of publication on this Website, but are subject to change without notice.

The products represented on this Website are not necessarily available in all DiyCupboards.com showrooms and DiyCupboards.com makes no guarantee that any particular product will be available in the DiyCupboards.com showrooms of your choice. Please contact your relevant showroom to ascertain the availability of the product concerned.

Furthermore, DiyCupboards.com does not warrant that this Website, its server(s) or any electronic mail sent from this Website are free of viruses or other harmful components. You are solely responsible for the protection of your hardware and software from viruses and other harmful components.

The inclusion of any link on the Website to any other website does not imply endorsement by DiyCupboards.com of that linked website or any services or products offered on the linked website.

Comments or feedback via the Website must not violate the right(s) of any third party, including copyright, trademark, privacy or any other personal or proprietary right.

Any views posted on the Website are the views of the contributor thereof and do not necessarily represent the views of DiyCupboards.com or its third party service providers. You agree that DiyCupboards.com and its third party service providers are not responsible, and shall have no liability to you, with respect to any information or materials posted by others on the Website, including defamatory, offensive or illicit material.

Neither DiyCupboards.com nor any of its directors, employees or representatives shall be liable for any damage or loss of any nature, arising out of the use of or inability to use this Website or any reliance placed on the content of this Website or any website which is linked to the Website by a hyperlink.

Privacy Policy

DiyCupboards.com respects our customers’ right to privacy. We will not distribute, rent or sell your name and personal information to any third party or organisation without your consent unless we are compelled to do so by law. Whilst all reasonable efforts are taken to ensure that your personal information is protected, we cannot guarantee the absolute security of any information exchanged with DiyCupboards.com. The Website server will collect the IP addresses of visitors who access the Website.

You will only be contacted should you subscribe to our newsletter updates, like us on Facebook, follow us on Twitter or Instagram, indicate via e-mail that you wish to be informed of special offers and/or other preferences. You may call us on 021 945 4421 to change your subscription preferences.

The Website makes use of cookies to identify the computer device with which you connect to the Website. DiyCupboards.com reserves the right to restrict your use and access to the Website or part(s) thereof in the event of any unauthorised use.

DiyCupboards.com reserves the right to suspend the Website or any part thereof or to terminate your account at any time if DiyCupboards.com deems that you are not using the Website in compliance with these terms.

All material on https://diycupboards.com (editorial and audio-visual) is protected by copyright.

Domicilium

DiyCupboards.com chooses as it’s domicilium citandi et executandi for all purposes arising from these terms and conditions at 66 Willow Street, Stikland Industrial, Bellville, 7530, Republic of South Africa.

Return and Refund policy

Preparing your products for a return

To ensure your request is processed as quickly as possible you are responsible for the following when returning your products;

  • package your products safely and securely for protection during transit;
  • clearly mark your return reference number on the outside of the parcel; and
  • include all accessories and parts that were sold with the product.

Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.

1: Products damaged on delivery

Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us within 7 days of such delivery / collection by logging a return on the Website.

We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if such repair is possible/ we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference).

2: Defective products

We do our best to ensure that the products we deliver to you are of a high quality, and in good working order and without defects.

What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.

The following will NOT be regarded as defects and will not entitle you to a return under this section 2:

  • faults resulting from normal wear and tear;
  • damage arising from negligence, user abuse or incorrect usage of the product;
  • damage arising from electrical surges or sea air corrosion;
  • damage arising from a failure to adequately care for the product;
  • damage arising from unauthorized alterations to the product;
  • where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.

Standard Warranty

If you have received a product which turns out to be defective or otherwise of poor quality, please notify us as soon as reasonably possible after you become aware of the defect or poor quality, but in any event within 2 months after delivery / collection of the product.

You can do so by logging a return on the Website, and we will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product (if such repair is possible / we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference). If the repair / replacement takes longer than 21 days, we will get in touch with you to see if you would rather receive a credit / refund.

3: Charges and refunds

If you return a defective product to us, but you fail to return all of the accessories and parts that were sold with that product, we are entitled to (subject to applicable law) to refuse the return, only to replace the item that you did return, or to estimate the value of the missing accessories and parts and only to credit or refund you in respect of the returned item.

If you return a product that does not comply with this Policy, you may be liable to reimburse DiyCupboards.com for the cost of collecting the product from you and the cost of having the product returned to you.

Please note that we only refund to the payment method that you originally used – i.e. payment by credit card will be refunded to the same credit card, and payment by EFT or COD (cash on delivery) will be refunded to your nominated bank account.