FAQ


Frequently Asked Questions

Do you offer a guarantee?

Do you do deliveries?

Are the units assembled or flat-packed?

I viewed your catalogue.  Do you offer these standard units only?

What are your material specifications?

Will the consultant come out to my home?

What are the benefits of DIY Cupboards compared to regular Cutting & Edging?

 

Do you offer a guarantee?

Yes.  We offer a 2 year guarantee on our products if there are no signs of product abuse. We are known for our exceptional after sales service and support.  We value our name and therefore we assist our customers for many years after.

Do you do deliveries?

Yes, we offer a delivery service to customers in the Cape Peninsula at a very reasonable rate.  You are also welcome to collect your order at the factory on the date agreed with the consultant.

Special requests will be considered for areas up to 150km from Bellville, but it will normally then be scheduled for Saturdays or after hours.

Are the units assembled or flat-packed?

We normally assemble all our units up to a 600mm wide, tall unit. Tall units that are wider than 600mm are supplied flat-packed. If the customer collects his own order, we can assemble all the units, on special request. Just keep in mind that it can be difficult and sometimes impossible to get such a big unit into the room. You are welcome to browse our online assembly and installation videos.

I viewed your catalogue.  Do you offer these standard units only?

No. We prefer that our customers make use of standard sized units as much as possible, because standardisation translates to savings.  Our dimensions are based on the cabinet industry of the European market.

We do however modify units when necessary. We can also design and build completely customised units. Keep in mind that the more standard the unit, the bigger the saving will be.

What are your material specifications?

We only make use of A-grade boards in our factory. We do not use carcass-grade boards to knock down the price, as we believe that every product that we produce should meet the expectations of the customer and last for many years. We do not work with foil finishes as we believe that it is far inferior to melamine or PVC wrap.

The adhesives that we use in our state-of-the-art edging machine as well as in the PVC wrapping process are top quality product that is imported from Germany to minimise the risk of possible de-lamination. All our hardware is sourced from reputable local companies. You do have the choice to request another brand of hardware if you have a specific preference.

Will the consultant come out to my home?

As part of our strategy to save the DIY customer money, we request that you visit one of our equipped showrooms with your floor plan layout. At the showroom you can then select from our wide range of materials and finishes.

If you prefer to make use of an installer, kindly ask the installer to visit your home to assist with measurements.

If you rather opt for the full installation service, a consultant from our affiliated company will be available to visit your home from the start. To enquire more about this service, please contact our office.

What are the benefits of DIY Cupboards compared to regular Cutting & Edging?

A factory manufactures, while a board shop sells boards.  The benefits are clear from the list below.

Board shop

Cutting & Edging

vs

Factory

DIY Cupboards.com

  • A board shop sells boards
  • They don’t consult or design
  • They don’t do drawings.  Just lists.
  • You need to work out your own cutting lists
  • They share no responsibility for cutting lists
  • You need to work out all your hardware requirements
  • They only cut & edge
  • They typically only have 2 machines
  • No cut-outs for corners, shapes, etc.
  • You receive a pile of boards
  • You need to sort boards and assemble units
  • No guarantee after installation
  • After sales?  Are you serious?
  • They forget to deliver half you materials.
  • Need extra panels?  More cutting lists!
  • A factory manufactures complete units
  • We consult and design your project
  • We provide 3D drawings and floor plans
  • We work out your units and hardware quantities
  • We don’t burden you with cutting lists
  • We don’t burden you with hardware lists
  • We cut, edge, drill, sort and assemble your units
  • We have 3 machines and an assembly department
  • We don’t burden you with cut-outs.  We sell units.
  • You receive packaged units, clearly marked
  • You can start with the installation right away!
  • 2 Year guarantee
  • We offer top after sale service and support
  • We deliver all your units.  You can also collect.
  • Extra components and add-ons can be ordered